Key Responsibilities
Service Provision
- Maintain a clean, sanitary and safe environment, keep a professional appearance by wearing the appropriate uniform at all times and welcome all guests warmly with an appropriate greeting.
- Serve members and guests in a friendly and professional manner to maintain repeat visits.
- Ensure accurate handling of member bills, receipts, report discrepancies immediately to supervisor
- Welcome guests personally within 3 - 45 seconds of their arrival.
- Understand available menus for both food & beverage so as to be able to ensure the guest receives exceptional customer service.
- Offer suggestions to guest on what they can have that will indeed satisfy them.
- Ensure the guest is attended to without delays.
- Take food and beverage orders in a professional way and serve products to the guests professionally.
- Perform closing duties as clearly stipulated in the standards of operations.
- Ensure following the set standards and procedure of service when providing service to members righ from the time the member or guest steps into the restaurant to the point of leaving. At all times sequence of service must be adhered to.
- Consistently ensure clearance of soiled dishes from dinning room to kitchen and depositing them in proper placing at the Steward area and ensure at no single time, should there be dirty utensils on the table.
- Responsible for setting up tables in accordance with the Restaurant policy.
- Ensure proper maintenance of crockery and cutlery at all times.
- Ensure the environment is impeccably clean at all times to be able to provide a relaxing and appealing environment to members.
- Stock glasses and silverware where they can be easily reached during service.
- Ensure chairs and tables are in a clean and acceptable condition at all times.
- Replenish supply of linen and other operating equipment.
- Load food and beverage items on the computer system.
- Clean all spillage during mealtime promptly.
- Understand and communicate all services available at the Club.
- Be at full alert to guest signals, such as when they are raising their hands or looking directly at you, for
- orders.
- Endeavor to know and utilize guests’ names, know their occupation and favorite drinks.
- Know when to stop serving alcohol to members and ensure that they get home safely.
- Note the missing items
- Attend Department meetings.
- Assist frontline departments in achieving guest satisfaction by providing them with the necessary support and services.
- Participate in any training/development schemes as recommended by senior management.
Interested candidates who meet the above requirements should send in their applications on or before Friday 13th November, 2026 at 5:00pm to careers@muthaigagolfclub.com quoting ‘THE POSITION APPLIED FOR’ as the subject line.
Only shortlisted candidates will be contacted.
Use the link to access the full job description.