Join Our Team

Key Responsibilities

Recruitment, Onboarding & Exit Management

• Coordinate recruitment processes including advertising, shortlisting, scheduling interviews, and reference checks.
• Prepare offer letters, contracts, and ensure proper onboarding and induction for new hires.
• Maintain up-to-date employee files and probation tracking.
• Coordinate staff exits including clearance, exit interviews, and computation of final dues.

Employee Relations & Welfare

• Support in implementation of employee engagement programs and welfare activities.
• Handle staff queries and grievances in a timely, confidential, and professional manner.
• Support the administration of the Club’s welfare benefits, insurance, and leave management systems.
• Maintain harmonious industrial relations and assist in union correspondence and CBA administration.

Performance Management

• Support implementation and tracking of departmental KPIs and staff performance appraisals.
• Maintain performance records and generate reports for management review.
• Identify performance gaps and recommend training or coaching interventions.

HR Administration & Compliance

• Ensure compliance with employment laws, statutory returns (NSSF, NHIF, PAYE, HELB), and internal policies.
• Maintain accurate HR data including staff registers, leave records, and disciplinary files.
• Prepare monthly HR reports, headcount updates, and analytics for management review.
• Support policy implementation and adherence across departments

Training & Development

• Identify training needs and coordinate internal and external training sessions.
• Maintain training calendars, attendance, and evaluation records.
• Liaise with the HR Manager to ensure continuous professional development for all staff.

Disciplinary & Grievance Management

• Provide administrative support during disciplinary hearings including documentation, communication, and record-keeping.
• Monitor compliance with disciplinary procedures and outcomes.
• Ensure proper filing of warnings, PIPs, and related correspondence.

HR Systems & Record Management

• Update and maintain HR databases and personnel files (digital and physical).
• Support automation and digitization of HR processes.
• Ensure confidentiality and integrity of employee information.

Access the full Job Descrption in the link attached.

A. Human Resource Strategy & Planning

• Translate the Club strategic plan into an annual HR & Administration plan with clear objectives, KPIs and budgets.
• Develop and implement HR strategies that support membership growth, service excellence and cost optimisation.
• Prepare and manage the HR & Admin budget and ensure adherence within ±5% variance.

B. Performance Management (Performance Drive)

• Lead the implementation and continuous improvement of the performance management system.
• Ensure 100% of staff have SMART goals set and cascaded from the Club strategy within the defined timelines.
• Coordinate bi annual and annual performance reviews, ensuring ≥95% on-time completion.
• Coach line managers on objective goal-setting, feedback and performance conversations.
• Monitor performance trends and recommend performance improvement plans, rewards and recognition.

C. Culture, Engagement & Employee Relations (Culture Spark)

• Drive initiatives that strengthen a positive, member-focused, service culture, including staff forums and recognition programmes.
• Coordinate staff engagement surveys, analyse results and facilitate action plans with HODs.
• Manage employee relations, including discipline, grievances and conflict resolution, ensuring fairness and compliance with labour laws and Club policies.
• Maintain strong working relationships with union bodies, labour office and HR advisory bodies.

D. Talent Management, Learning & Development (Workforce Boost / Leadership Fusion)

• Coordinate manpower planning and recruitment to ensure the Club has the right people in the right roles, at the right time.
• Oversee end-to-end recruitment, onboarding and induction processes, targeting time-to-fill vacancies within agreed timelines.
• Lead training needs analysis, prepare an annual training calendar and ensure its execution within budget.
• Establish and maintain succession plans for critical roles and champion coaching and mentoring initiatives.

E. HR Operations & Compliance

• Ensure accurate, up-to-date HR records (both digital and physical) for all staff, including contracts, appraisals, training and disciplinary records.
• Oversee payroll interface from HR to Finance, ensuring accurate data on new hires, exits, changes and benefits.
• Ensure compliance with the Employment Act, labour laws, occupational health and safety regulations and internal policies.

F. Administration & Front Office

• Oversee general administration services ensuring efficiency and cost-effectiveness.
• Provide oversight to front office/reception to ensure professional, courteous and efficient service to members and visitors.
• Supervise Housekeeping ensuring they have adequate staffing and support.

G. Leadership, Supervision & Reporting

• Provide visible leadership and direction to HR & Admin team members
• Set clear performance objectives for direct reports and conduct regular performance reviews and coaching.
• Prepare and present monthly and quarterly HR reports to the GM and relevant Board Committees, covering KPIs, risks and key initiatives.
• Promote a culture of accountability, continuous improvement and results orientation.
• Communicate effectively and have management responsibility for all staff.

Front Office Services

• Cordially greets members, guests, and visitors by a proper title upon arrival.
• Ascertain the visitors, member and guest’s needs and direct them accordingly while maintaining a positive personality.
• Monitor visitor/member access and maintain security awareness.
• Resolve customers/members/guest issues and provide relevant information.
• Ensure that members are properly dressed in regards to the activities or premises to be accessed

Communication and Administration

• Facilitate efficient internal and external communication.
• Receive and sort mails/deliveries/couriers.
• Conduct sales/payments transactions e.g cheques etc.
• Maintain tidiness and cleanliness at the reception area.
• Ensure adequate supply of requirements at the reception including stationery and communal water and reading material.
• Maintain proper record keeping of data.
• Assist in the planning and preparation of meetings when called upon.
• Prepare and submit timely reports and information for decision making.
• Continuous professional development to keep up with current industry trends.

Leadership, strategy and governance

• Execute the strategic plan, annual business plan and Master Plan; advise the Board on priorities, risks and opportunities.
• Prepare concise Board papers, management reports and performance dashboards; translate Board decisions into operational priorities and accountabilities.
• Uphold Club traditions, by-laws, standards and reputation while leading approved modernisation and commercial discipline.

Operations and member experience

• Oversee consistent, high-quality, member-centred service across golf, food and beverage, events, administration, facilities and security.
• Own membership recruitment, onboarding, retention, subscriptions collection, communications and prompt resolution of grievances.
• Drive continuous improvement through surveys, service reviews, complaint tracking, maintenance plans, health and safety standards and capital works.

People leadership

• Lead, develop and hold accountable a multidisciplinary senior management team.
• Ensure effective recruitment, induction, training, performance management, succession planning, employee engagement and fair application of policy.
• Build a culture of service excellence, accountability, integrity, teamwork and respect.

Commercial, marketing and communications

• Lead revenue growth and diversification across subscriptions, F&B, events, sponsorships, green fees, corporate days and approved commercial opportunities.
• Oversee revenue plans, pricing, service offerings, marketing, communications, brand, website and stakeholder engagement.
• Promote profitable events and competitions while protecting members' interests and experience.

Financial management and reporting

• Lead budgeting and ensure compliance with approved budgets and delegated authority limits.
• Maintain robust financial controls, cash-flow management, credit control, revenue assurance, procurement controls and timely banking.
• Review management accounts, payroll, expenditure, capital projects and forecasts; ensure statutory and reporting obligations are completed accurately and on time.

Procurement, risk, compliance and security

• Ensure transparent, competitive and documented procurement and tendering.
• Oversee risk, insurance, regulatory compliance, health and safety, licensing, data protection and business continuity.
• Ensure effective security, incident investigation, emergency preparedness and liaison with legal advisers.